This Policy is based on the Singapore Personal Data Protection Act 2012 ("PDPA") and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission ("PDPC") of Singapore. In jurisdictions outside of Singapore, Hansgrohe Pte Ltd’s practices may be subject to different or more restrictive local laws.
2. Collection on Personal Data
For the purpose of carrying on the Hansgrohe Pte Ltd 's business, including registration and administration of Hansgrohe Pte Ltd 's related products and services (including relevant online services), you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible to satisfy your request:
a) Full Name;
b) Residential Address;
c) Identity card number;
d) Payment details, including credit card and banking information;
e) Contact details, including telephone number or email address
CookiesWhen you visit our website, we may assign your computer one or more "cookies." By accessing our website, you agree that we can place cookies on your device.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Generally, you can remove these cookies by following directions provided in your Internet browser's "help" file. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services and some of the interactive features offered on our websites may be similarly restricted or rendered inoperable.
3. Use of Personal Data Collected
Hansgrohe Pte Ltd either currently uses or may in the future use your personal data for any purpose not prohibited by applicable law. This includes the following purposes:
a) For processing any applications or requests for new products or services made by the customer;
b) For the daily operation of the services provided to customers;
c) For administrating or managing the relationship between Company A and the customer;
d) For conducting identity checks;
e) For revenue collection or debt recovery;
f) To complying with any law or the requirements of any regulatory authority;
g) To update the customer on our products and services, and marketing promotions;
h) To respond to customer enquires;
i) To obtain feedback from customers;
j) For fulfilling internal audit requirements to compile information for analysis and in reports to regulatory agencies
k) To make disclosure to any member of Hansgrohe Group, agent, contractor or third party service provider (or a subsidiary, holding company or related company thereof) who provides administrative, telecommunications, computer, payment, debt collection or clearing, data processing or other services to Hansgrohe Pte Ltd or any other member of Hansgrohe Group in connection with the operation of its business;
4. Disclosure of Personal Data
All personal data held by Hansgrohe Pte Ltd will be kept confidential but Hansgrohe Pte Ltd may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:
a) Any subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with Hansgrohe Pte Ltd;
b) Any person or company who is acting for or on behalf of Hansgrohe Pte Ltd, or jointly with Hansgrohe Pte Ltd, in respect of the purpose or a directly related purpose for which the data was provided;
c) Any financial institutions, charge or credit card issuing companies, credit bureau, or collection agencies necessary to establish and support the payment of any services being requested.
Personal data may also be disclosed to any person or persons that have a right under Singaporean law to gain access to such information provided they are able to prove their authority to access such information.
5. Withdrawal of Consent
a) For direct marketing purposes
• Hansgrohe Pte Ltd will honor an individual's request not to use his or her personal data for the purposes of direct marketing. Any such request should clearly state details of the personal data in respect of which the request is being made. Unless otherwise instructed as per the above, Hansgrohe Pte Ltd may use any of the data collected in the normal course of its business for marketing purposes if consent was provided.
b) To collect, use, disclose or retain personal data:
• You may withdraw your consent for us to collect, use, disclose and retain personal data that we have on you. To withdraw your consent for us to collect, use or disclose your personal data, please contact our Data Protection Officer at email@example.com
6. Access and Correction of Personal Data
If you wish to access, update or otherwise change or remove any information that you provide to us, please contact our Data Protection Officer at: firstname.lastname@example.org
7. Accuracy of Personal Data
Hansgrohe Pte Ltd keeps personal data as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers. Where possible, we will validate data provided using generally accepted practices and guidelines. This includes the requests to see original documentation before we may use the personal data such as with Personal Identifiers and/or proof of address.
8. Protection of Personal Data
Hansgrohe Pte Ltd protects personal data against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal data, regardless of the format in which it is held.
We use various methods to safeguard personal data. They include:
a) Physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
b) Technical measures: passwords and encryption, using generally industry best practices.
c) Administrative measures: confidentiality agreements, limiting access to authorized personnel, staff training and security clearances.
Online security is also a priority. Hansgrohe Pte Ltd incorporates security measures such as encryption and authentication tools to protect personal data from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
9. Retention of Personal Data
Hansgrohe Pte Ltd will retain your personal data only for as long as the purposes for which such data is collected or used (as notified to you) continues, or where necessary for our legal or business purposes. Thereafter, Hansgrohe Pte Ltd will delete or destroy the personal data, or remove the means by which the data can be associated with you.
10. Transfer of Personal Data Outside of Singapore
We operate our website in Singapore and we may transfer personal data to our affiliates outside of Singapore. We have taken steps to ensure that appropriate levels of protection necessary to maintain the security and integrity of your personal data are in place and that any transferred data is processed only in accordance with the PDPA and any other applicable law.
Information on User Behaviour
As we strive to optimise our offers and our advertising to meet our customers’ needs, we require information on the general utilisation behaviour of our customers. For this reason, using the user data that has been permissibly collected by us in order to allow your utilisation of our website offer, we create user profiles with the aid of pseudonyms. That is to say, we replace with an abstract feature all details in the utilisation data which could allow any conclusions to be drawn as to your identity (such as IP address, user names, passwords). There is no combination of the user profile with data on your person nor any use for other purposes. You may object to the use of your personal data to create user profiles at any time by contacting us at the address given below. In addition, some of our websites have been “tynt” enabled. When you copy and paste content from such websites into emails or post it on social media pages (e.g. Facebook), then the “tynt” tool gives others a direct link to the website and tells us which website has been accessed and shared. This information is collected on a purely anonymous basis. At no time can Hansgrohe see who has shared that data or whom it has been shared with. For more details on the “tynt” tool, please visit www.tynt.com.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, i.e. text files that are stored on your computer, enabling an analysis of how you use the website. The information generated by the cookie about your use of this website is usually transmitted to one of Google's servers in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is abbreviated beforehand within EU Member States or in other states who are party to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. On behalf of this website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website and internet usage for the website operator. Google will not associate the IP address transmitted by your browser within the scope of Google Analytics with any other data held by Google. You may prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that if you do this, you may not be able to make use of the full functionality of this website. You may also prevent the data generated by the cookie, and related to your usage of the website (including your IP address), being captured and processed by Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en. In view of the discussion surrounding the use of analytical tools with complete IP addresses, we would like to point out that this website uses Google Analytics with the extension “anonymizeIp()” and that consequently IP addresses are further processed only in an abbreviated form to exclude a direct link to persons.
Changes to Policy